Privacy Policy

1. Information We Collect

THE HELPING HEROS may collect personal and non-personal information when users interact with our platform.

Information may include:

• Full name
• Mobile number
• Email address
• Profile photo
• Location details such as city and area
• Profession and skills
• Wallet and coin activity
• Contact unlock history
• Device and browser information

2. How We Use Your Information

We use collected information to:

• Provide and improve platform services
• Create and manage user accounts
• Display relevant workers and opportunities
• Enable contact unlocking and wallet features
• Improve search and location-based results
• Prevent fraud, spam, and misuse
• Provide customer support
• Send important platform notifications

3. Location Information

THE HELPING HEROS may request access to device location to provide nearby worker discovery and location-based services.

Location information may be used for:

• Near Me search functionality
• Improving local search accuracy
• Displaying nearby workers and opportunities

Users may disable location permissions through their device settings, though some features may not function properly.

4. Wallet & Contact Unlock Data

THE HELPING HEROS may maintain records related to:

• Wallet balances
• Coin transactions
• Unlocked contact history
• Platform activity logs

These records help maintain platform security, prevent misuse, and improve service quality.

5. Verification & Trust Features

Users may request verification or trust-based badges through THE HELPING HEROS platform.

Verification information may be reviewed manually by platform administrators for safety and trust purposes.

6. Data Security

We implement reasonable technical and organizational measures to help protect user information from unauthorized access, misuse, loss, or disclosure.

However, no internet-based platform can guarantee absolute security.

7. Third-Party Services

THE HELPING HEROS may use third-party tools, hosting services, payment gateways, analytics, and external integrations to operate the platform.

We are not responsible for the privacy practices of third-party services outside our control.

8. Cookies & Session Data

Our platform may use cookies, session storage, or similar technologies to:

• Maintain login sessions
• Improve user experience
• Remember preferences
• Enhance platform performance

9. Account Deletion

Users may delete their account through the profile settings section.

Upon deletion:

• User profile data may be permanently removed
• Wallet balances may not be recoverable
• Associated activity history may be deleted
• Some records may be retained where legally required

10. Children's Privacy

THE HELPING HEROS services are not intended for children under the age of 18.

We do not knowingly collect personal information from minors.

11. Changes to This Policy

We may update this Privacy Policy from time to time.

Continued use of the platform after updates constitutes acceptance of the revised policy.

12. Contact Us

For questions, concerns, or privacy-related requests, users may contact THE HELPING HEROS through the official support channels available on the platform.